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Old 11th May 2010, 09:39 AM   #11
Ianmac is offline Ianmac  Scotland
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Join Date: Jul 2007
Location: Ayrshire
Good to hear you got a reply

I sent my faulty board to them on 19th April. It was delayed by the transport problems thrown up by the Volcano Dust Cloud and they did not receive it till around the 26th April. I chased progress yesterday to be told they had not looked at it yet because they were busy but should get round to it next week.

Looks like I will be almost a month without any music.

You can appreciate that I am less than impressed with their after sales service. A smart company would have had a replacement board in the post by return.

Ianmac
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Old 11th May 2010, 10:48 AM   #12
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Join Date: Feb 2010
Location: audio enabler
Quote:
Originally Posted by Ianmac View Post
Good to hear you got a reply

I sent my faulty board to them on 19th April. It was delayed by the transport problems thrown up by the Volcano Dust Cloud and they did not receive it till around the 26th April. I chased progress yesterday to be told they had not looked at it yet because they were busy but should get round to it next week.

Looks like I will be almost a month without any music.

You can appreciate that I am less than impressed with their after sales service. A smart company would have had a replacement board in the post by return.

Ianmac
Who does that? One computer parts dealer that I know of, and only as part of their extended warranty rip off if you buy into it, but it's also part of the known buggy LCD screen sweetheart deals.

What do they lose for not being a smart company, thousand units a month client? If you didn't want to wait did you think to buy another and just return that one?
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