Unhappy Ice amp eAR Acoustic Reality service problems

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Hi All

I bought an Acoustic Reality eAR 202 ice amp a few years ago and damaged it by touching the speaker cables together. I have emailed AR 3 times in the last 3 months and they do not reply.

Has any one else had service issues with them?

Also, any ideas on what I could do. Is it a simple matter of finding ice modules somewhere and changing the circuit boards over?

Thanks for any help

Al.M
 
I have just e-mailed Peter Thomsen at Acoustic Reality ones and that was two weeks ago but no reply so far. My problem is that one of my channels in my amplifier, (eAR Ciccona 3G-WBT), is disappearing. If i hit it the sound comes back but then disappear again after a few hours or days. - And the amplifier is not yet one year. When I bought it I got first class service.
 
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