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Old 14th January 2009, 11:50 AM   #1
ads2 is offline ads2  France
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Default Chipamp.com does not reply to emails

Hello,
I'm very disapointed, I have sent many emails to Brian bell to order a Non-Inverting LM3886 Dual Mono PCB Set in December (in this time you received 2 free LM3886).
Now he does not sell it with these free ship.
i don't understand well those people that want to do business but does not care about customer

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Old 14th January 2009, 01:55 PM   #2
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Are you sure the email didn't end up in the spam box?
 
Old 14th January 2009, 03:49 PM   #3
Beftus is offline Beftus  Netherlands
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I ordered a set of dual mono PCBs and got two LM3886 chips for free. No problem whatsoever. I got my stuff promptly. Please note that Brian has a day job too. I'm sure many here can and will vouch for Brian.

Why do you send emails to Brian when you can order online and pay with PayPal? There's no need to send emails when ordering.
 
Old 15th January 2009, 06:42 PM   #4
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I ordered from Brian using PayPal too. I was surprised how fast the delivery was, I got my kit the following week.
 
Old 16th January 2009, 10:28 PM   #5
vonfilm is offline vonfilm  United States
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I got my kit quickly from chipamp.com . A lot of my emails for support went unanswered though and the promised manual for the 1875 amp never showed up. Next time I want a chip amp kit I will go with Peter Daniel's company. The support Peter gives for the DIY community is incredible.
 
Old 16th January 2009, 11:50 PM   #6
edowin is offline edowin  United States
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I ordered boards from him last week and got them in only a few days. I too missed the free chip special but actually preferred the 20% off special he has now. You can get the LM3886 chips for free as samples from National.

Did you notice that he asks for "CHIPAMP" in the subject line of the email so it doesn't go into his spam box?
 
Old 17th January 2009, 10:09 AM   #7
Electrons are yellow and more is better!
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Quote:
Originally posted by vonfilm
I got my kit quickly from chipamp.com . A lot of my emails for support went unanswered though....
What is "a lot" in this context?
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Old 17th January 2009, 02:17 PM   #8
vonfilm is offline vonfilm  United States
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Peranders,
Three out of Four went unanswered. When I buy someones product and ask for support, that is too much for me. He said that a 1875 manual would be forthcoming. It has never appeared. I have read other posts concerning emails that were unanswered by him.

His product is good and shipping was quick. This is possibly fine for the experienced that do not need much support.
 
Old 17th January 2009, 02:35 PM   #9
Electrons are yellow and more is better!
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Four emails aren't "a lot" for me but personally I always answer the same day or possibly the day after. If I'm not able to do that I'll put up a notice on my homepage. I know chipamp.com is Brian's spare time activity but one way to make things easier is to have a support forum. Remember also that he has a limit for answering support issues for free.

vonfilm, what were your questions by the way?
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Old 17th January 2009, 04:31 PM   #10
vonfilm is offline vonfilm  United States
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I asked many of my questions in DIYAudio forum threads concerning the 1875 Amp kit from Brian. Most of my questions were answered there. I have this chipamp nearly complete except for wiring the transformer to the mains and enclosing it in a chassis. As soon as I finish my B1 I will return to the 1875.

Since I am a newbie at this I have a lot of questions about things which are probably trivial and obvious to the experienced. Still I learn as I go along.

I have ordered several PCB's and 1 kit form group buys on the forum. My plan this year is to complete several amplifiers. I expect that I will find the support I need to build them from the kind folks on this forum.
 

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