Why you shouldn't ship amps UPS... - diyAudio
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Old 9th February 2013, 12:59 AM   #1
Satyr is offline Satyr  United States
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Default Why you shouldn't ship amps UPS...

Hey all- bought a pair of Orion HCCA 225s and they were shipped UPS by the PO. The box was packed appropriately with peanuts and packing material and etc. and labelled it fragile all over it. But UPS must have spiked the box like a football... You can see where the box was crushed in and the amp was damaged inside.

I submitted it for a claim- but since the other amp & stuff wasn't in the box when UPS picked it up- they are saying it wasn't packaged to "UPS Standards." So even though it was "insured" they are denying that they damaged it.

What makes it even worse is that the "shipper" was a shipping store- so nobody called me or the store and after they denied the claim- they sent the box back to the shipping store- halfway across the country.

Now- the seller is involved and as a group- me (the buyer), the seller, and the shipping store are disputing their refusal to cover the damage. What a mess...

Here are some pics:

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Old 9th February 2013, 12:59 AM   #2
Satyr is offline Satyr  United States
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Old 9th February 2013, 01:00 AM   #3
Satyr is offline Satyr  United States
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Old 9th February 2013, 01:01 AM   #4
Satyr is offline Satyr  United States
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Old 9th February 2013, 01:31 AM   #5
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Why was the parcel accepted?
I send anything damaged back. End of story.
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Old 9th February 2013, 03:15 AM   #6
benb is offline benb  United States
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I've heard that any package shipped UPS must be able to take AT LEAST a 6-foot drop without being damaged, and that to get a damage claim paid ALWAYS requires suing UPS in small claims court.

Good luck.
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Old 9th February 2013, 03:33 AM   #7
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Default The Sad Truth!

Sorry to read about your problem with UPS. I'm sure it doesn't make you feel any better, but you are not alone.

My local UPS has the habit of simply leaving boxes regardless if I am home...so denial of damaged boxes???...good luck.

I would come home to boxes literally broken open on the steps. It happened to me several times over when I was trying to purchase a new amp for my system. The sellers didn't have the same "I need to be able to throw it off a building" attitude as me...which UPS obviously applies in practice.

I see these guys every day now at my job...they are angry and take pride in assaulting packages in the most perverse manner they can dream up. I refuse to let anyone ship anything to me via UPS anymore no matter what the cost.

Good luck with your claim.
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Old 9th February 2013, 04:13 AM   #8
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Never had an issue with UPS, but horrible luck with fedex!!!

I almost always use USPS now, they are the cheapest and safest.

Amps like the one you have pictured are very prone to damage because of their sharp and protuding edges. Amps like that, when I ship them, I will bolt them down to a piece of thin plywood, then wrap them in stiff cardboard, then bubble wrap, then surrounded by newspaper and peanuts.

You guys can thank all the scammers and thieves out there for claims being denied. It only affects the honest people.

Someone will start a class action against UPS then they will have to reimburse everyone for insurance paid and coverage not honered.

When shipping any item of value I always go to the extreme in packaging. You need to remember these packaged are loaded on trucks and planes being thrown by people and falling off conveyors and what not.

Never use peanuts as primary packaging, the amp will be damaged everytime and peanuts will be all inside of the amp.
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Old 9th February 2013, 04:33 AM   #9
Satyr is offline Satyr  United States
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Thanks for the replies. We've had problems with USPS tearing xmas cards open that were sent to family members with gift cards inside, and a few banged-up packages but nothing damaged like this before. One package was delivered from UPS last year that looked like an accordion on one side- with broken glass rolling around in the box was left on our doorstep. We called the retailer we had ordered it from and were surprised when he said "this happens all the time" and sent us another item- saying "UPS might come to pick up the broken one" but they never did.

This has been awful- not only did UPS clearly damage the amp, but then denied the claim out of hand, and shipped it back to the quickie-ship store in California without notifying me (I still have the ******* claim ticket!), or the store, or the seller. I had even called UPS the day they came and picked it up to tell them I wanted it back so I could get it repaired. I'm actually beginning to think that the reason I didn't hear them ring the doorbell the day I found the slip on my door, was because they knew they had damaged something and didn't want to be held responsible, so they put the slip on the door and never rang the doorbell. We actually had to drive 2 towns over to pick up the box. I didn't see the hole in the box when I picked it up- because that side of the box was facing away from me and up against the register. I saw it when I picked it up off the back seat when we got home- too late to refuse delivery then.

So- the package was insured for $300, alot of good that does! We now have the seller, the shipping store and me denying UPS's refusal of responsibility- so it is my hope that on Monday the claim will be re-submitted, compelete with the pictures I've sent to the seller and processed. If I have to go thru small claims court to deal with this, I suppose I'll have to because I will not be out the cost of this amp plus shipping for nothing... Anyone know what a used Orion HCCA 225 should really retail for?

Anyway, I certainly won't be shipping anything UPS again. I'll post back the outcome when there is one...
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Old 9th February 2013, 04:44 AM   #10
DUG is offline DUG  Canada
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Some carriers have a standing (unofficial) policy:

If it was damaged, it obviously was not packaged properly.


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