Boss Audio provide both warranty support and parts (to dealers / distributors). Its only about $30 (for P&P) to send the unit back for repair.
Check the ribbon cable to the unit front. Also is it a clip front screen? Maybe it is faulty and you can order another. Substition would be the best test if he can find another at a dealer, etc.
Check the ribbon cable to the unit front. Also is it a clip front screen? Maybe it is faulty and you can order another. Substition would be the best test if he can find another at a dealer, etc.
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